ISO checklist. Help Contact Us. Top Management is responsible for establishing, reviewing and maintaining the ISO quality policy and quality objectives. The quality policy should build on corporate objectives and values and be appropriate to the purpose and context of the organization. The policy should demonstrate a commitment to continual improvement. The quality policy must be communicated, understood and applied throughout the organization.
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This means that once your organization has determined its context and the relevant requirements of its interested parties, Top management must review the quality policy in light of that information. You should review your organization's existing quality policy to determine whether it is appropriate to the context of the organization and its purpose, that there is a commitment to continually improving the quality management system, and the quality objectives are consistent with the quality policy. Top management should demonstrate that the quality policy is compatible with the strategic direction and context of the organization, as required by Clause 5. The policy does not have to include objectives but should create a framework for establishing them. The policy should be stated in such a way that it aims toward continual improvement.
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A quality policy statement is a brief document developed as part of a business' quality management system. It declares what you consider 'quality' in your organisation and outlines the processes you have in place to ensure that you meet the agreed standards. A written, well-defined quality policy is also required by the ISO standard and is essential to creating an effective quality management system.
This quality policy provides a framework for setting, monitoring, reviewing and achieving our objectives, programmes and targets. Customer service is an essential part of the quality process and to ensure this is fulfilled, all employees receive training to ensure awareness and understanding of quality and its impact on customers service. To ensure the company maintains its awareness for continuous improvement, the quality system is regularly reviewed by "Top Management" to ensure it remains appropriate and suitable to our business.