My romance with distance teaching is losing its spark. Gone are the days when I looked forward to each new online encounter with students, when preparing and posting a basic assignment was a thrilling adventure, when my colleagues and friends were well-wishers, cautiously hopeful about my new entanglement. What remains is this instructor, alone, often in the dark of night, facing the reality of my online class and struggling to make it work. After four years of Internet teaching, I must pause. When pressed to demonstrate that my online composition class is the equivalent of my classroom-based composition sections, I can do so professionally and persuasively.
Isp Research Paper
Isp Research Paper - Words | Cram
This study sought to investigate the impact of perceived service quality on customer loyalty in the Internet Service Provider industry in Jordan. Regression analysis was applied in this study and a total of valid returns were obtained through a questionnaire survey. The results showed that perceived service quality in terms of tangibles, reliability, responsiveness, assurance, and empathy significantly affects customer loyalty. This study implies that Internet Service Providers should try their best to offer better service quality to their customers to win back their loyalty. African Journal of Business Management, 4 6 ,
Internet service provider
A key managerial challenge, of interest to academics and practitioners alike, is the assessment and management of customer satisfaction. In this paper, we examine the underlying processes involving consumer satisfaction and switching patterns among ISPs using different satisfaction models, including the expectations-disconfirmation model, the attribution model, and an affective model. In addition, consumers attribute their dissatisfaction to ISP indifference and believe that managing dissatisfaction is within the control of the ISP. This is a preview of subscription content, access via your institution. Rent this article via DeepDyve.
To browse Academia. Skip to main content. Log In Sign Up.